At MarkAdam our returns policy is as follows.
Please email us at firstname.lastname@example.org or call us on 01892 616617 to inform us of your wish to return or exchange Goods. You must acquire an authorisation before you send them back to us.
You must ensure that the Goods are returned to us at your cost within 14 days after receipt by courier in good condition and unused.
The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.
We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 14 days of receipt.
We recommend that all returned Goods are returned using a reputable courier such as Royal Mail. Please attain proof of postage.
We cannot accept returns or refunds of Goods that have been custom-made or personalised in anyway.
We are responsible to confirm delivery of the Goods to the address provided only.
Goods are guaranteed for one year against manufacturing defects. This does not cover damage caused by inappropriate treatment of Goods or wear and tear.